Refund Policy

1. 14-day refund guarantee

You may request a full refund of any subscription payment within 14 days of the charge date, for any reason. No justification is required and no conditions apply. Simply contact us within the 14-day window and we will process your refund promptly.

Refund requests received after 14 days of the original charge date will not be eligible for a refund, except where required by applicable law.

2. Cancellation

You can cancel your subscription at any time with no penalty:

• Log in to your account and go to Account → Subscription → Cancel.
• Your subscription will not renew at the next billing date.
• You retain full access to all features until the last day of your current paid period.
• No further charges will be made after you cancel.

Cancellation does not delete your account or your saved ride data. You can reactivate your subscription at any time.

3. Annual subscriptions

Annual plans are billed upfront for the full year. The 14-day refund guarantee applies to each annual payment from the date it was charged. After the 14-day window has passed, the remaining balance of the annual plan is non-refundable, though you will retain access until the end of the 12-month period you paid for.

4. How to request a refund

To request a refund within 14 days of your payment, email us at contact@rydn.io with the subject line "Refund request" and include:

• The email address associated with your RYDN account.
• The date of the charge in question.

We aim to respond to all refund requests within 5 business days.

5. Statutory rights

Nothing in this policy affects your statutory rights under the consumer protection laws of your jurisdiction.

6. Contact

Questions about billing or this policy? Reach us at contact@rydn.io.